The following are the terms and conditions (called “these Terms”) for the supply of goods and services by us. We may change these Terms from time to time without notice to you. However, unless specified otherwise, any changes will only apply to any orders received after the change. We intend to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing before you place your order. This is to avoid any misunderstandings as to what we and you are expected to do.
It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us.
Our offers will have specific terms which are applicable to them and these will be explained to you by phone or on our website at the relevant page. All offers are valid only for the periods stated in the relevant advertisement or on the relevant web page. The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms. If any provision of these Terms is unenforceable this will not stop the rest of these Terms from being enforceable.
Even if we do not exercise any of our rights on a particular occasion, that will not prevent us exercising those rights in the future. These Terms are governed by and construed in accordance with the laws of England and Wales. Each of us submits to the non-exclusive jurisdiction of the English Courts.
Placing an order
When ordering products from Global Telesat Communications for physical delivery outside of mainland UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Please note that orders being shipped to France, Germany, Italy, Spain, Poland and Czech Republic will have local VAT applied at checkout and we will pay the import tax on your behalf. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Global Telesat Communications, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
If you have agreed to pay for goods during a telephone call with us, the price will be the price what we tell you during our telephone call. If you order from our website (unless we have made an error) the price will be the price quoted on the online order form.
Occasionally we may make a mistake in the price quoted on our website or in an advertisement and if we have made such an error, then we will inform you of this as soon as we become aware of it and will tell you the correct price and ask you if you still wish to place a new order with us. If we have not heard back from you within 10 days, then we will assume that you did not want to place a new order and we will give you a full refund if you have already paid.
We reserve the right to cancel the contract between us if one or more of the goods you ordered were listed at an incorrect price due to a typographical error or because of an error in our website. If we do cancel your contract in such circumstances, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
By ordering from us, you agree that we are authorised to charge your credit or debit card with the amount shown on the online order form or the amount we agree with you over the phone. Foreign credit cards are accepted only after a complete verification has been completed with the issuing bank. We may request additional information such as proof of billing address or identity. We reserve the right to decline any credit card transaction. All card payments will be taken via Sage Pay, PayPoint or Authorize.net and we are able to take card payments in Euros US Dollar and GBP. We are not responsible for any fees charged by your credit company for foreign currency transaction or other fees of any kind.
If any order is cancelled or shipment refused, returned or undeliverable it will be will be subject to a restocking fee of 20%, in addition to applicable shipping, transaction and insurance fees. This does not apply to orders of items that are of unsatisfactory quality, unfit for purpose or not as described.
Once you are connected to your network, your first bill may not be for a complete month. The exact period will depend on the particular billing cycle that the network operates. We do not have any control over this but it does mean that any inclusive minutes and/or text messages and/or data allowances are pro-rated from connection up until the date of your first bill. This means that you may not have your full allowance or minutes/texts/data and we recommend that you check this with us before relying on any allowances in the first month. Monthly contract customers should refer to the separate billing terms and conditions specified in the monthly contract for your required plan. On most monthly contracts, your first month will be pro-rated with your final month charged in full regardless of the deactivation date.
VAT at the rate relevant to your country of residence, or the current UK VAT rate of 20%, will be charged to customers requesting delivery within the EU unless an EU VAT number is provided and verified. All other orders are VAT free.